FAQs
Last updated: October 23, 2026
General Questions
What is Fiurisies?
Fiurisies is an online retail store serving customers throughout the United Kingdom.
Where does Fiurisies operate?
We serve customers throughout the United Kingdom.
How can I contact Fiurisies?
You can contact us by email at [email protected].
Orders
How do I place an order?
Select the product you wish to purchase, add it to your cart, proceed to checkout, enter your delivery and payment information, and complete your order.
Will I receive an order confirmation?
Yes. After placing an order, you will normally receive an order confirmation by email.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible. We will make reasonable efforts to cancel it. Eligible online purchases may also be subject to statutory cancellation rights under applicable UK law.
Shipping
How long does processing take?
Orders are generally processed within 1–2 business days after payment is confirmed, Monday through Friday.
How long does shipping take?
Standard shipping generally takes 2–3 business days after order processing.
What is the estimated total delivery time?
The estimated total delivery time is approximately 3–5 business days, including processing and shipping.
What is the order cutoff time?
Our stated daily order cutoff time is 12:00 AM UK time (London). Orders placed after the cutoff may be processed on the next business day.
Will I receive tracking information?
Tracking information will be provided when available after your order has been dispatched.
What if my order is delayed?
If your order is delayed, please contact us at [email protected] with your order number so we can assist you.
Returns and Refunds
How long do I have to return an item?
Eligible returns are accepted within 14 days of delivery, subject to our returns policy and applicable statutory consumer rights.
Who pays return shipping?
Return shipping arrangements and costs depend on the reason for the return and the applicable terms of our returns policy. Please contact us for instructions before returning an item.
Are there any restocking fees?
No restocking fee is charged for eligible returns under our returns policy.
How long does a refund take?
Approved refunds are generally processed within 7 business days. Your bank or payment provider may require additional time to post the refund.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at [email protected] with your order number and clear photographs where applicable. We will review the issue and explain the available options.
Do you accept exchanges?
Exchanges may be available for eligible products. Please contact our customer support team to confirm the options for your order.
Payments
What payment methods are available?
Available payment methods are displayed during checkout.
Is my payment information secure?
Payments may be processed by third-party payment providers using their security measures. We do not intentionally store complete payment card numbers or security codes on our own systems.
Privacy and Security
How is my personal information used?
We use customer information for purposes such as processing orders, arranging delivery, providing customer support, managing returns and refunds, preventing fraud, meeting legal obligations, and improving our services, in accordance with our Privacy Policy.
Do you sell my personal information?
We do not sell personal information. Personal information may be shared with service providers when necessary to operate our store, process payments, deliver orders, or meet legal obligations, as explained in our Privacy Policy.
Need More Help?
If you have any other questions about an order, shipping, returns, refunds, or our products, please contact us using the details below.
Fiurisies
1192 Stratford Road
Birmingham, England B28 8AB
United Kingdom
Email: [email protected]
Website: https://fiurisies.shop