Terms of service
Welcome to Fiurisies (the “Website”). Please read these Terms of Service (the “Terms”) carefully before using the Website or making a purchase. These Terms govern your use of the Website and your relationship with Fiurisies when you place an order.
If you have any questions about these Terms, please contact us using the details provided at the end of this page.
1. General Information
1.1. Fiurisies is an online retail store operating through its website.
Our business address:
1192 Stratford Road
Birmingham, England B28 8AB
United Kingdom
1.2. By using the Website or placing an order, you agree to these Terms and applicable laws.
1.3. To place an order, you must:
- Be legally able to enter into a purchase contract.
- Provide accurate and complete order information.
- Use the Website for lawful purposes.
1.4. The Website is intended for people who are legally able to make purchases.
1.5. We may restrict access to the Website where reasonably necessary to address suspected unlawful activity, fraud, security risks, or violations of these Terms.
2. Products and Product Information
2.1. Fiurisies offers products for purchase through the Website.
2.2. Product descriptions, images, specifications, availability, and other information are provided to help customers make informed purchasing decisions.
2.3. We make reasonable efforts to ensure product information is accurate and up to date. Colours and appearances may vary slightly because of screen settings or other factors.
2.4. Nothing in this section affects your statutory rights if a product is faulty, not as described, or otherwise does not conform to the contract.
3. Pricing, Payments, and Charges
3.1. Product prices, applicable delivery charges, and other mandatory charges will be displayed during checkout before you complete your purchase.
3.2. Prices and promotions may change from time to time. Changes will not retrospectively alter an order that we have already accepted, except where permitted or required by applicable law.
3.3. We may update product availability or discontinue products. If we cannot fulfil an accepted order, we will contact you and arrange an appropriate resolution, including a refund where applicable.
3.4. Payments are processed through the payment methods available at checkout. Third-party payment providers may apply their own terms and security procedures.
3.5. You are responsible for providing accurate billing and payment information and using an authorised payment method.
4. Delivery
4.1. Order processing: Orders are generally processed within 1–2 business days after payment is confirmed.
4.2. Transit time: Standard shipping generally takes approximately 2–3 business days after processing.
4.3. Estimated total delivery: The estimated total delivery time is approximately 3–5 business days.
4.4. Processing schedule: Orders are generally processed Monday through Friday. The order cutoff time is 12:00 AM UK time (London). Orders placed after the cutoff may be processed on the next business day.
4.5. Delivery estimates are not guaranteed. Delays may occur because of carrier disruption, severe weather, public holidays, high parcel volumes, or other unforeseen circumstances.
4.6. Tracking information may be provided after dispatch where available.
4.7. Please ensure your delivery address is complete and accurate. If you notice an error, contact us as soon as possible. This does not affect your statutory consumer rights.
5. Returns and Refunds
5.1. Eligible returns and cancellations are handled in accordance with our Return and Refund Policy and applicable consumer protection law.
5.2. For most online purchases of goods by UK consumers, statutory cancellation rights generally allow cancellation within 14 days of receiving the goods, followed by a further 14 days to return them after notifying the retailer, subject to applicable exceptions.
5.3. To request a return or cancellation, contact us using the details provided below. We will explain the applicable procedure.
5.4. Return shipping arrangements and costs depend on the reason for the return, our published returns policy, and applicable law.
5.5. Refunds will be issued in accordance with the applicable returns policy and statutory requirements. Where required by law, refunds will be processed within the legally applicable timeframe.
5.6. Nothing in these Terms excludes or restricts consumer rights that cannot legally be excluded or restricted.
6. Faulty, Damaged, or Incorrect Products
6.1. If you receive a faulty, damaged, or incorrect product, please contact our customer support team as soon as possible.
6.2. Please include your order number, a description of the issue, and photographs where appropriate.
6.3. Depending on the circumstances and your statutory rights, available remedies may include a repair, replacement, price reduction, or refund.
7. Personal Data and Communications
7.1. We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.
7.2. Our Privacy Policy explains how personal information is collected, used, stored, and protected.
7.3. We may contact you by email or phone, where you have provided a telephone number, when reasonably necessary to process an order or respond to an enquiry.
8. Acceptable Use
8.1. You agree to use the Website only for lawful purposes.
8.2. You must not use the Website for fraudulent, illegal, unauthorised, or harmful activities.
8.3. You must not attempt to gain unauthorised access to the Website, disrupt its operation, introduce malicious software, or misuse its functionality.
8.4. We may investigate suspected misuse and take reasonable, lawful steps to protect the Website, our customers, and our business.
9. Third-Party Websites and Website Availability
9.1. The Website may contain links to third-party websites or services. Those websites are governed by their own terms and privacy policies.
9.2. We make reasonable efforts to keep Website information accurate and available, but we cannot guarantee uninterrupted or error-free operation at all times.
9.3. Nothing in these Terms excludes or limits liability where doing so would be unlawful.
10. Intellectual Property
10.1. Website content, including text, graphics, logos, images, and designs, is owned by or licensed to the relevant rights holders unless otherwise indicated.
10.2. You must not reproduce, distribute, modify, or commercially use protected Website content without permission, except where permitted by applicable law.
11. Liability
11.1. Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including applicable statutory consumer rights.
11.2. We are not responsible for losses to the extent they arise from circumstances for which applicable law does not impose liability on us. This provision does not remove any liability that the law requires us to accept.
12. Governing Law and Disputes
12.1. These Terms are subject to the laws applicable in the relevant part of the United Kingdom, without limiting any mandatory consumer protection rights that apply to you.
12.2. If you have a complaint about an order or our services, please contact us first so we can attempt to resolve the issue.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal obligations. The updated version will be published on this page with a revised date where appropriate.
14. Contact Information
If you have any questions about these Terms, please contact us:
Fiurisies
1192 Stratford Road
Birmingham, England B28 8AB
United Kingdom
Email: [email protected]
Website: https://fiurisies.shop