Refund & Returns Policy
Last updated: October 23, 2026
At Fiurisies, your satisfaction is important to us. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our website.
1. Returns
We accept returns for eligible defective and non-defective products within 14 days of delivery, subject to applicable law and the conditions in this policy.
For a standard change-of-mind return, products should be:
- New and unused
- In their original condition
- In their original packaging, where applicable
- Accompanied by all accessories, manuals, and other items originally supplied with the product
If a product is faulty, damaged, incorrect, or not as described, please contact us. The requirements for standard change-of-mind returns do not limit your statutory consumer rights.
2. Return Window and Statutory Rights
Our standard return window is 14 days from delivery for eligible returns.
For most goods purchased online by consumers in the United Kingdom, statutory cancellation rights generally allow you to cancel within 14 days of receiving the goods. After notifying us of cancellation, you generally have a further 14 days to return the goods.
Some exceptions may apply under applicable law, including certain personalised products and sealed goods unsuitable for return for health or hygiene reasons once unsealed.
Nothing in this policy excludes or restricts any statutory consumer rights that cannot legally be excluded or restricted.
3. How to Request a Return
To request a return or notify us that you wish to cancel an eligible order, please contact our customer support team within the applicable period.
Email: [email protected]
Please include your order number and explain the reason for the return. If your item is damaged, defective, or incorrect, please include clear photographs where appropriate.
Our team will review your request and provide the necessary return instructions.
4. Return Method and Shipping Costs
Returns are made by mail, following the instructions provided by our customer support team.
A return shipping label is intended to be included in the package, and eligible returns can be sent back free of charge using that label.
If your package does not contain a return label, please contact us before arranging return shipping. We will explain the appropriate next steps.
Where goods are faulty, damaged, incorrect, or otherwise not in conformity with the contract, return costs will be handled in accordance with applicable consumer law.
Please do not send a return to our business address unless our team has specifically instructed you to do so.
5. Exchanges
We accept exchanges for eligible products, subject to product availability and applicable consumer rights.
To request an exchange, email [email protected] with your order number and details of the product you wish to exchange.
Our team will confirm the available options and explain how to return the original item.
6. Refunds
Once we receive your returned item, we may inspect it where appropriate and notify you if any further information is needed.
Approved refunds are generally processed within 7 days and issued to the original payment method, subject to applicable statutory requirements.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
Where applicable law requires a refund within a particular timeframe, we will comply with that legal requirement.
7. Restocking Fees
No restocking fees are charged for eligible returns.
Nothing in this section prevents a deduction for diminished value where, and only to the extent that, applicable law permits it.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs where appropriate.
Depending on the circumstances and your statutory rights, an appropriate remedy may include a repair, replacement, price reduction, or refund.
Return costs for faulty, damaged, incorrect, or non-conforming goods will be handled in accordance with applicable law.
9. Late or Missing Refunds
If your refund has been processed but has not appeared in your account, please:
- Check your bank account again.
- Contact your payment provider or card issuer to check whether the refund is still being processed.
- Contact your bank if necessary.
- If the refund is still missing, contact us at [email protected] and include your order number.
10. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible. We will make reasonable efforts to stop the order before it is shipped.
If the order has already been dispatched, the applicable cancellation and return procedure will apply. Your statutory cancellation rights remain unaffected.
11. Contact Us
If you have any questions about returns, exchanges, cancellations, or refunds, please contact us:
Fiurisies
1192 Stratford Road
Birmingham, England B28 8AB
United Kingdom
Email: [email protected]
Website: https://fiurisies.shop