Terms & Conditions
Welcome to Fiurisies (the “Website”). Please read these Terms of Service (the “Terms”) carefully before using the Website or making a purchase. These Terms govern your use of the Website and establish the terms applicable to your relationship with Fiurisies when you place an order.
If you have questions about these Terms, please contact us using the information provided at the end of this page.
1. GENERAL INFORMATION
1.1. We are Fiurisies, an online retail store operating through our website.
Our address:
1192 Stratford Road
Birmingham, England B28 8AB
United Kingdom
By using the Website or making a purchase, you agree to these Terms, subject to applicable law.
1.2. To use the Website and make a purchase:
- You must be legally able to enter into a purchase contract.
- You must provide accurate and complete information when ordering.
- You must use the Website for lawful purposes.
1.3. The Website is intended for people who are legally able to make purchases.
1.4. If you have questions about these Terms, please contact our customer support team.
1.5. We may restrict access to the Website where reasonably necessary to address suspected unlawful activity, fraud, security risks, or violations of these Terms.
2. WHAT WE OFFER
2.1. Fiurisies operates as an online retail store offering products for purchase through the Website.
2.2. Product descriptions, images, specifications, availability, and other product information are provided to help customers make informed purchasing decisions.
2.3. Customers should review product descriptions and specifications before completing an order.
2.4. We make reasonable efforts to ensure product information is accurate and up to date. Minor differences in appearance may occur due to screen settings or manufacturing variations. This does not affect your statutory rights.
3. PRICING, PAYMENTS, AND CHARGES
3.1. Product prices, applicable delivery charges, and other mandatory charges will be displayed during checkout before you complete your purchase.
3.2. Prices, discounts, and promotional offers may change from time to time.
3.3. We may modify, suspend, or discontinue products. Such changes will not retrospectively affect accepted orders except where permitted or required by law.
3.4. Payments are processed through the payment methods available at checkout. Third-party payment providers may apply their own terms and security procedures.
3.5. You are responsible for providing accurate billing and payment information and ensuring that your payment method is authorised for the transaction.
4. DELIVERY
4.1. Order processing: Orders are generally processed within 1–2 business days after payment has been confirmed.
4.2. Shipping time: Standard shipping generally takes approximately 2–3 business days after processing.
4.3. Estimated total delivery: The estimated total delivery time is approximately 3–5 business days.
4.4. Orders are generally processed Monday through Friday. The order cutoff time is 12:00 AM UK time (London). Orders placed after the applicable cutoff may be processed on the next business day.
4.5. Delivery estimates are not guaranteed. Delays may occur due to carrier disruption, severe weather, public holidays, high parcel volumes, or other unforeseen circumstances.
4.6. Tracking information may be provided after dispatch where available.
4.7. Please ensure your delivery address is complete and accurate. Contact us as soon as possible if you notice an error. This does not affect your statutory consumer rights.
5. RETURNS AND REFUNDS
5.1. Returns and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection law.
5.2. For most online purchases of goods by UK consumers, statutory cancellation rights generally allow cancellation within 14 days of receiving the goods, followed by a further 14 days to return them after notifying the retailer, subject to applicable exceptions.
5.3. To request a return or cancellation, contact our customer support team for instructions.
5.4. Return shipping arrangements and costs depend on the reason for the return, our published policy, and applicable law.
5.5. Refunds will be issued in accordance with our returns policy and applicable statutory requirements.
5.6. Nothing in these Terms limits or excludes statutory consumer rights that cannot legally be excluded or restricted.
6. WARRANTY AND DEFECTIVE PRODUCTS
6.1. If you receive a defective, damaged, or incorrect product, please contact our customer support team as soon as possible.
6.2. Please provide your order number, a description of the issue, and photographs where applicable.
6.3. Depending on the circumstances and your statutory rights, an appropriate remedy may include a repair, replacement, price reduction, or refund.
7. PERSONAL DATA AND COMMUNICATIONS
7.1. We take reasonable precautions to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.
7.2. Please refer to our Privacy Policy for details about how we collect and process personal information.
7.3. We may contact you by email or phone, where you have provided a phone number, when reasonably necessary to process an order or respond to an enquiry.
8. RULES OF CONDUCT
8.1. You agree to use the Website only for lawful purposes.
8.2. You must not use the Website for fraudulent, illegal, unauthorised, or harmful activities.
8.3. You must not attempt to gain unauthorised access to the Website, disrupt its operation, introduce malicious software, or misuse its functionality.
8.4. We may investigate suspected misuse and take reasonable, lawful action where necessary.
9. DISCLAIMERS
9.1. The Website may contain links to third-party websites. Those websites are subject to their own terms and policies.
9.2. Website content, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to the relevant rights holders unless otherwise indicated.
9.3. We make reasonable efforts to maintain accurate Website information but cannot guarantee uninterrupted or error-free operation at all times.
9.4. Nothing in these Terms excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited.
10. INDEMNIFICATION
10.1. To the extent permitted by applicable law, you may be responsible for losses arising directly from your unlawful or unauthorised use of the Website or your violation of these Terms.
11. LIMITATION OF LIABILITY
11.1. Nothing in these Terms excludes or limits our liability where doing so would be unlawful.
11.2. Any limitation of liability under these Terms applies only to the extent permitted by applicable law and does not remove your statutory rights.
12. INTELLECTUAL PROPERTY
12.1. Intellectual property displayed on the Website belongs to Fiurisies or its respective licensors unless otherwise indicated.
12.2. You may not copy, reproduce, distribute, modify, publish, or commercially use protected Website content without permission, except where permitted by applicable law.
13. GOVERNING LAW AND DISPUTES
13.1. These Terms are subject to the laws applicable in the relevant part of the United Kingdom, without limiting mandatory consumer protection rights that apply to you.
13.2. If you have a complaint or concern regarding an order or our services, please contact our customer support team first so that we can attempt to resolve the matter.
14. MISCELLANEOUS
14.1. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
14.2. We may update these Terms from time to time. Updated Terms will be posted on the Website with a revised date where appropriate.
15. CONTACT INFORMATION
We are Fiurisies.
Address:
1192 Stratford Road
Birmingham, England B28 8AB
United Kingdom
Email: [email protected]
Website: https://fiurisies.shop